Ass. Inbound - Companhia Aérea Internacional - Alemão /Italiano/ Holandes (FT ou PT)

Sitel is a Multinational Contact Centre Company, who represents the best brands, in all kinds of industries all over the world. Winner of the Best Outsourcing of the World Award, 2008, 2009 e 2010, Sitel provides all kinds of interaction solutions, between companies and their customers. In Portugal, we have at the moment a team of 320 associates, and we provide support in 8 different languages, but the continuous growth of business, demands a constant increase of our team.

Currently, we are now recruiting for one of our most known and prestigious clients, the Biggest Spanish Airline company, for the position: Inbound Assistant - Customer Care Service for the airline customers in the following languages: Italian, German or Dutch.

Job Title: Inbound Customer Care Assistant: To answer all calls from the airline company customers regarding: booking airline tickets, sales assistance and all doubts or questions of the customers.

Minimum skills: Fluent in ONE(or more)of these Languages:
Italian or German or Dutch
Strong knowledge of English
Experience in Customer Care Service
Experience in Sales
Pro customer personality

Work-Schedule: Part-Time: 08h00-12h00 or 15h00-19h00
Full-Time: 08h00-12h00 + 15h00-19h00 (3 hours lunch break)
Since we work for an airline company, the schedule will be for 7 days a week, with 2 days off per week, that will be rotational.

Salary: Full-Time: €775(base salary)+ €6.17(lunch fee per day)+ €50(Rotativity bonus)+ up to €150 Performance bonus + Sales Bonus
Part-Time: €387(base salary) + €3.08(lunch fee per day) + €25 (Rotativity Bonus)+ Performance bonus + Sales Bonus

Training: 4 weeks training about the Airline Reservation system: AMADEUS. Training will be fully paid by Sitel: €20 per day

Start Date: February 2012 in Sitel Facilities - Lisbon.

If you would like to apply, please go to these link: http://www.sitel.com/index.php?p=TalentLink&tlpage=list&LOV5=7535&LOV2=All&LOV1=All&pDateL=All&keywords=&Resultsperpage=10&srcsubmit=Search&statlog=1&ID=QP1FK026203F3VBQB8MQWQW84&mask=stdext&LG=EN
Please select and apply for the Language you are fully fluent. ALL applications MUST BE submited through the link.
If you experience any troubles accessing our link, please write an email to: alexandra.ramires@sitel.com.We Are Counting on YOU! Come and Meet Sitel!