15 Jun 2013

IT HELPDESK ASSISTANT – GERMAN LANGUAGE (M/F)

SitelSao-jorge-de-arroios, Lisboa, Lisboa, Sao-jorge-de-arroios, Portugal

Descrição da Oferta

About us
Sitel is a Multinational Contact Centre Outsourcing Provider Company, in Portugal for 20 years and now with a team of 550 associates. We believe Portugal is one of the best places to work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards. Developing Contact Centre projects in all EMEA region (Europe, Middle East and North of Africa) and Brazil and we continue to grow in a sustained and strategic way.

Summary of Primary Job Responsibilities
Our client is a multinational company whose core business focuses on safety, protection, cleaning and facility care within several industries from healthcare to food, vehicles or water treatment. Based in Lisbon, we are now recruiting Helpdesk Assistants to perform inbound support by phone, web form, email and chat. In a contact centre environment, the Assistants will deal with Database issues, Hardware and Software support (access, login/password reset, errors and installation procedures), Network (new users, resetting users and access control) and troubleshooting. Answering helpdesk tickets to authorized users will diagnose and resolve requests and review daily information on systems status.

Education
• High School diploma
• Technical certificates or Bachelor degree in Information Technology will be a plus

Experience Target (preferable only)
• Customer Care Experience
• Help Desk, Service Desk or Troubleshooting experience
• Email and chat support experience

Knowledge/Skills/Abilities
• German Native Speaker (Eliminatory)
• Strong English skills both spoken and written
• Familiarity with web browsers and VPN issues
• Experience with Windows based applications
Excellent Communication skills

Other Information
• Full-time 8h/day, between 07am and 08pm from Monday to Friday
• Work place: Parque das Nações, Lisbon
• Base salary (x14 months) + Technical Complement (x14 months) + Lunch fee + Monthly Performance Bonus (after 3 months) + Private health Insurance (after 6 months)
• Career opportunities and good work environment
• We can help you finding accommodation in Lisbon
• Starting Date: 01/08/2013 (in Lisbon)
To apply send your CV in English to careers.portugal@sitel.com with ref.: ECL/GR/0513.

Categorias: Serviço ao Cliente.

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